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On Thursday October 2 at 5:20 PM Central Time Sandra Paredes from Silverleaf called to discuss my public displeasure with Silverleaf, and in particular to see what she could do to get me to take down this web site so that YOU the consumer would not be reading about this right now. When I told her we had so many extra weeks banked that we didn't know what to do with and that I didn't know anything else she could offer, she surprised me by offering to buy my timeshare back from me. From all the desperate pleas I get in my email, I knew that Silverleaf does not take timeshares off your hands without first forcing you to default and ruining your credit. But Sandra wasn't just offering to let me dump it, she was offering to send in the paperwork to try to get me PAID for it. She went on to say that "we wouldn't want everyone to find out about this". She wanted to buy my silence and she didn't want you to find out that they were offering to buy my silence by buying back my timeshare.

I was tempted for almost an entire day by this easy way out. What finally changed my mind was the desperate emails I receive from people begging me for advice and pouring their hearts out about their treatment at the hands of Silverleaf. My concience just wouldn't let me do it. I figured when I wanted my money out of this I'll just list it myself, I didn't need Silverleaf's dirty money weighing down my soul.

I do feel it necessary to tell you that Sandra called me to let me know she understood my pain and that transfering properties was something previously assigned to the accounting (I think?) department and that transfers only got worked when there was nothing else to do. Now Silverleaf has a kinder, gentler approach to dealing with customers they call their "Just Say Yes" policy, and a department dedicated to processing transfers. Later I'll post the email from one of my readers describing how Silverleaf would change hands or merge or go through reorganizations and each time promise the owners that "This Time It Will Be Better (tm)". Sandra may be right, maybe the've hit bottom and finally decided to focus on the customer, but they've said that before and the only way to know if they mean it this time is to wait and see.

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